A Real Answer · From a Real Person · No Sales Pitch
No question too small. Free to ask, any time.
Wondering why your shop doesn't show up on Google, whether your hours are wrong online, what a bad review does, or just how any of this works? Ask. We'll give you a plain, honest answer, even if the answer is "you don't need us for that." Leave a way to reach you and we'll get back, usually within a day.
The questions we get most, answered the way we'd answer them on the phone. If yours isn't here, ask it above.
We keep the internet's version of your business correct: your Google listing, your hours, your photos, your reviews, and if you want it, your website and social feed. Most small shops are excellent in person and either wrong or invisible online. We close that gap and then keep it closed.
Plans start at $150 a month. There are three: The Basics from $150, The Basics + Social from $300, and The Works from $500. One-time jobs start at $99.
Your exact price gets set at the free audit, in writing, before you owe anything. We won't quote a real number without looking first. Anyone who does is guessing.
Yes, and there's nothing to sign. We look at your Google listing, your website if you have one, your reviews, and how your name and address show up across the big directories. You get a short written summary of what we found and what we'd fix first. If you never call us again, you keep it.
No. Plans are month to month. If you want to stop, tell us and we stop at the end of the month.
Yes, and we'd rather tell you than have you find out. Software does the repetitive parts: drafting, monitoring, formatting, watching for things that change. That is why this costs about what a utility bill costs instead of what an agency costs.
A person reviews anything that goes out with your name on it. You are never talking to a bot when you talk to us, and we won't pretend otherwise.
Two reasons, both boring. Software does the repetitive work, so the same job takes us a fraction of the hours it takes a shop doing it by hand. And we're new, so our first clients get founding rates that stay theirs.
We're not cheaper because we do less. The audit shows you exactly what we'd do.
A small shop, and a new one. We're upfront about that. It's the reason the founding rate exists, and the reason you'll always get a person on the phone.
Usually not. Most sites we look at don't need replacing. They need to be correct, fast, and honest about who you are and when you're open. We'll tell you plainly at the audit if yours is fine. If it genuinely needs rebuilding, a one-page site is a one-time job from $400 and it's yours outright.
Less than you'd think. For a lot of local businesses the Google listing does more work than a website ever will. It's what people actually see when they search your name or look for someone "near me." We'd start there. A website comes later, if it earns its place.
It's the panel that appears beside Google search results and on Google Maps: your hours, phone, photos, reviews, and directions. It's free, you own it, and for most local businesses it's the single biggest source of calls and walk-ins.
It's also the thing most often wrong, years out of date, or never claimed by the owner at all.
That happens far more than you'd expect, and it's fixable. Google has a process for claiming a listing back; it takes some paperwork and some patience. That's the Google Listing Rescue job, from $99.
Almost never, and be suspicious of anyone who says they can. Google only removes reviews that break its rules: fake, off-topic, or abusive. An honest bad review stays up.
What actually works is answering it well in public, then burying it under recent honest ones. We do both.
No. It breaks Google's rules, it's illegal under FTC rules, and it gets listings suspended. We ask your real customers, politely, every time.
Listing corrections show up in days. Getting a brand-new listing verified by Google can take a couple of weeks and is largely out of anyone's hands. Reviews and photos build over months.
Nobody can promise you a ranking. Anyone who promises you one is selling something.
One text from you and "CLOSED" goes out across your Google listing, your website, and your social feed at once: hurricane, snow day, burst pipe, family emergency.
It's free with every plan and it always will be. We built it because the day you most need to reach people is the day you least have time to post four times.
Not as part of any plan. We're not the ad-spend people. We'd rather make the free things work first, because for most local businesses they've never really been tried. If you genuinely need ads, ask and we'll tell you so honestly.
Very little, and that's the point. Tell us when something changes: new hours, a new service, a job you're proud of, a photo off your phone. Approve the social posts if you're on that plan.
Once a month you get a short note on what changed and what it did.
Your Google listing is yours. It always was. We work inside it; we don't hold it. A one-time website is yours outright the day we hand it over.
For anything built as part of a monthly plan, ask at the audit and we'll put the answer in writing before you start. You should never have to guess about this with anyone.
Pennsylvania, Virginia, and Florida right now. If you're outside those and you found us anyway, ask. We'll tell you honestly whether we can do right by you from a distance.
Tell us your business name. That's the whole first step. We look before we talk, then come back with what we found. Call (570) 284-2835 or use the free audit form.